Frequently Asked Questions
WHAT DOES YOUR COMPANY DO?
We are a paper converter that specializes in producing great quality paper towels, toilet paper, and napkins. We serve both, away from home and retail customers and help them with their paper needs. We also contract manufacturer of other brands of products and we develop private label programs for our customers.
HOW MANY EMPLOYEES DO YOU EMPLOY?
We have 150 employees, including our own fleet of over-the-road truck drivers.
ARE YOU OPEN TO THE PUBLIC?
Yes! In response to the COVID-19 pandemic and paper shortage, we opened a "seconds" store so our community members and guests can purchase paper products from us directly. We wanted to make sure that our community had options available to them in such difficult times. Due to the overwhelming support and popularity, we have decided to continue to service the community. We are open Monday through Friday from 9am to 4pm and you can follow us for the latest deals and updates on Facebook at http://www.facbook.com/ctcpaper2020/.
WHAT IS "SECONDS"?
"Seconds" are products that do not pass our rigorous quality control. We sample and test our products every day on continuous basis and some of our products may not be up to the high quality standards we strive to achieve. Generally, this relates to small quantity sample runs when we develop products for customers, but can also be the result of footage deviations, utilizing wrong materials, faults in cutting process, damage during product handling and storage, etc. Our "seconds" are of limited quantity and may include all types of products. To promote and adhere to our goal to reduce and eliminate waste we invite you to participate and purchase heavily discounted products that are perfectly usable but may deviate from our standards. We always disclose all and any issues with the product and you will be able to see and sample any of such products you may choose to buy.
HOW DO I PLACE AN ORDER IF I WANT PRODUCT?
We accept orders in all sorts of ways. You can call, email or fax orders. We also support our own EDI platform and participate in EDI platforms supported by 3rd parties. Please click here for our contact information. CONTACT US.
CAN I SEE SAMPLES OF YOUR PRODUCTS?
I'M A POTENTIAL BUSINESS CUSTOMER AND I WOULD LIKE TO SIT DOWN WITH SOMEONE TO DISCUSS PURCHASING IN PERSON OR OVER THE PHONE. WHO DO I CONTACT?
We are more than happy to set up a meeting with you. We can do it over the phone or in person. We welcome all of our partners, potential customers, friends and family to visit our facility and learn more about what we do and how we can help you succeed. Give us a call at 704-485-3212 to speak with Mollie, Kat, or Remi. Or you can email us at firstname.lastname@example.org using the subject: Meeting for potential customer [add your business's name].
I NEED TO SEND A DRIVER TO PICK UP MY ORDER. WHAT ARE YOUR SHIPPING HOURS?
Our shipping hours are typically 7am to 6pm. Feel free to call to verify the hours or schedule pick up outside of business hours (we will do that as well for you 😉 ).